Chapter 7 - The IASI Skills Model (SM)
1 file(s) 9.52 MB
Chapter 12 - part 1 - Safety on piste
1 file(s) 7.04 MB
Chapter 12 - part 2 - Safety on & off piste
1 file(s) 3.93 MB
Chapter 13 - The guest experience
1 file(s) 15.84 MB